Is Southwest Airlines Taking Social Distancing Seriously?

Southwest Airlines CEO and chairman Gary C. Kelly on the PBS NewsHour:

The first thing is, we’re requiring all of own employees to wear masks. We’re also requiring our customers to wear masks. We are not going to remove middle seats, but we won’t book so many reservations, so that all the middle seats could be unoccupied, if that’s what customers choose to do. (Emphasis added)

This makes no sense to me. As a passenger, you have to rely on the airline’s policy, not on what other customers choose to do.

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